"Gough Mandarin has consistently delivered a quality service; it is delivered with total professionalism and gives us a clear insight into the best way to communicate with our customers"

- Midlands Co-op

"Our first year using Gough Mandarin has already highlighted ways in which we can not only improve product specifications, but more fundamentally how we can develop relations with our retailers"

-Haier Domestic Appliances

Recent projects include:

• Website usability testing amongst consumers 
• A survey to monitor customer opinions leading to the successful defence against a hostile takeover bid
• Trade and consumer mystery shopping, for major builders and decorators merchants
• Employee research to improve inter branch communication, for one of the Midlands' largest retailers, with over 300 outlets
• Customer satisfaction monitoring for a multi branch building society
• Evaluating advertising propositions for travel agency group
• Evaluating market potential for Credit Unions